Creation rule users see strange UI behavior


A non admin user of ServiceNow is reporting strange UI behavior when using creation rules. This typically includes the Configuration Item picker and script-able elements not displaying as expected.


This is generally caused by the user not having access to certain tables within ServiceNow. Typically Configuration Items. Granting access to these elements resolves the issue (typically through the ITIL role). If you do not require this functionality Alert Sync will continue to operate as normal without them and the role can be left off if desired.

Further information on Alert Sync and any related roles can be found here.