ServiceNow Connector Release Notes

Version 2.0.0.0

Release Date: 03-Dec-2020

What’s New

ServiceNow:

SCOM:

Known Issues

  • Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

  • Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

  • Contact type only pulled from Task table in specific customized scenarios (SNC-315)

  • Wait rule with no time can be set and prevents Incidents from being raised (SNC-320)

  • Role permissions adjusted to provide access to additional app features (SNC-330/1)

  • Alerts not imported to ServiceNow in specific high-security environments (SNC-334)

Version 1.6.0.1

Release Date: 06-Aug-2020

What’s New

Port proxy support for outbound connections
Ability to set ‘Contact Type’ in Incident Creation Rules

Known Issues

  • Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

  • Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

  • In certain scenarios 'Test Connection' does not use the specified proxy (SNC-303)

  • In certain scenarios ‘dead’ alert connectors can be created (SNC-100)

Version 1.5.1.0

Release Date: 10-Jun-2020

What’s New

Bugfix release

Known Issues

  • Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

  • Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

  • Alerts are not marked as completed if they have no corresponding incident (SNC-274)

  • Task output does not pass through the entire error if it is especially large (SNC-185)

  • Support for low-resolution screens (SNC-268)

Version 1.5.0.3

Release Date: 03-Mar-2020

What’s New

Ability to modify saved discoveries
Wait Rules
Discovery RegEx support
ServiceNow app guided setup
Discovery UI improvements

Known Issues

  • Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

Fixed Issues

  • Alert history doesn’t auto-refresh (SNC-250)