Out-of-the-box Behavior in Cherwell

Data Synced Between SCOM and Cherwell

From SCOM to Cherwell

Alert Attributes

• Name

• Description

From Cherwell to SCOM (Alert Updates)

• Incident Number → Ticket ID

• Assigned To → Owner

• Assigned Team → Custom Field 1

• Service → Custom Field 2

• Configuration Item Display Name → Custom Field 3

• Status → Custom Field 4

• Business Object ID → Custom Field 5