System Requirements - Cherwell


  • Cherwell 10.0 or later

  • Connectivity between your SCOM Management Servers and Cherwell for REST API calls

  • A valid Cookdown product license that includes Cherwell

Service Account Requirements

At a high level, the Service Account that Connection Center uses must have edit/create access to ‘Incident’ business objects and read access to ‘Customer - Internal’ business objects. You can go much tighter with the permissions and the details of the minimum permissions required can be found in the Cherwell Set-Up Guide.

Further Reading


Set up Cherwell

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