Updating Connection Center

Updating in SCOM

The System Center Operations Manager components are distributed in Management Pack Bundles allowing for a natural update path for SCOM administrators by importing the updated management pack.

General

All ServiceNow Connector updates are cumulative. So you can update from any older version to any newer version, skipping over versions if the opportunity exists. Any settings configured by previous versions will remain in place unless specifically noted below (some versions upgrades require configuration is re-implemented), so you may find that you need to enable new functionality brought in by the update.

ServiceNow

The ServiceNow application components are distributed via Store Applications allowing for in-place upgrades for ServiceNow administrators by updating the Store Applications from the 'System Applications' menu.

General

All ServiceNow Connector updates are cumulative. So you can update from any older version to any newer version, skipping over versions if the opportunity exists. Where customization has been put into the application, you may need to review the ‘Upgrade History’ and review any skipped changes.

Connection Center vs Alert Sync

Connection Center is the next evolution of our Alert Sync product. It brings all of the Alert Sync features and builds upon them. Using our know-how you can bring SCOM data to your organization via our code-free integrations.

With updates to our core ServiceNow integration and expanding on this with the new connection targets, unless you are using 'Discovery', you should be using Connection Center rather than Alert Sync moving forward.

Updating from Alert Sync

The process of updating from Alert Sync to Connection Center is covered under the 'Updating Alert Sync' page. This can be an in-depth process so please do contact support if you have any questions about upgrading.