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SCOM + ServiceNow
Alert Sync
Troubleshooting
Internal Connectors Created in error
Incorrect Incident ID/synced data in SCOM if ServiceNow Instance Changed
Alerts intermittently sent from SCOM to ServiceNow
Alerts in ServiceNow show a different time/timezone to the alert itself in the SCOM console
Assignment Group isnt being set when using Advanced Creation script
Forwarding status is pending for long period of time
Alerts in ServiceNow have different severities/priorities to the console
Creation rule users see strange UI behavior
When using a caller that is not the service account, Alert Closed Incident State will not resolve or close an incident
Creation rule fails to create Task, Catalog Task, and Service Task
Using right to left reading order or Unicode control characters can cause display issues
Overriding a connection manually in SCOM does not show in the relevant connection UI
Using the criteria picker can result in errors
Getting Started Guide - Alert Sync
Overview and System Requirements - Alert Sync
Installation and Setup - Alert Sync
ServiceNow Setup
Alert Sync Roles
SCOM Setup
Proxy Support
Incident Creation Rules
Out of the Box Behavior
Data Synced Between Scom and Servicenow
Event Management
Creation Rules
Wait Rules
Automatically Mapping Configuration Items
Post Processing
Advanced Creation Rules
AlertSync Filter Operators
Customizing Alert Sync Creation Rules
Re-opening existing incidents
Incident Creation Script
Discovery
Troubleshooting - Discovery
No containers/relationships displayed in Identification Simulator
Discovery Task status is not Success or Failed on completion
Truncated fields in discovery payloads
Discovery fails shortly after ServiceNow Connector MP import or update
Windows Server Discovery updating incorrect CI when serial number provided
Classes in both DAs and EAs can cause issues if using EA groups
Getting Started Guide - Discovery
Overview and System Requirements - Discovery
Installation and Setup - Discovery
Create Discovery
ServiceNow JSON Payloads
Using the Identification Simulator
Running Discoveries
Remove Discovery
Discovery Task Outputs
Discovery Payload Library
Mapping
Installation - Mapping
Application Mapping
Pushing mapped apps to ServiceNow
Creating EA Sync payloads
ServiceNow Monitoring Management Pack
ServiceNow Connector Release Notes
Updating Alert Sync
Uninstall ServiceNow Connector
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Uninstall ServiceNow Connector
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