Forwarding status is pending for long period of time

Problem:

In the UI a forwarded alerts ‘Forwarding Status' remains as 'Forwarding Pending’ for a long period of time.

Workaround:

Alerts will still be processed even though the forwarding status takes a long time to update. This can be safely ignored. If you have Bi-directional sync enabled you can confirm that incidents have been created by checking synced properties or by looking at the alert history.