ServiceNow Connector Release Notes

Version 2.1.0.28

Release Date: 20-May-2021

What’s New

• Schedule SCOM maintenance mode from ServiceNow

• Push SCOM alerts to multiple ServiceNow instances

• Pull alert updates from multiple ServiceNow instances

ServiceNow:

• Assign 'Company' via Creation Rules

• Better Domain separation support

• Filter alerts based on group names

SCOM:

• More granular alert filter options via Notifications style criteria picker

• ServiceNow connection monitors replace manually triggered tests

• Optionally push alerts without the use of an “Internal connector”

• New proxy configuration interface

• Support for proxy credentials via Run As profiles

• Throttle alert push rate

• Improved debug options

• Various UI improvements

Known Issues

• Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

• Test Connection erroneously indicates a successful test when specific malformed destination URLs are entered (CNX-87)

Version 2.0.0.0

Release Date: 03-Dec-2020

What’s New

ServiceNow:

• Ability to raise different types of tasks from our new 'Creation Rules'

• Ability to set Assignee, Category and Sub-Category directly in the Creation Rule UI

• More granular advanced creation options in our new 'Post Processing' feature

• New advanced option for setting Incident State on Alert closure

• Correlate alerts on 'Server Down'

• Reworked in-app Getting Started Guide

• Various UI improvements

SCOM:

• Dependency and Aggregate rollup monitor reset on ServiceNow resolution

• Bidirectional Sync returns task/incident sys_id by default

Known Issues

• Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

• Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

• Contact type only pulled from Task table in specific customized scenarios (SNC-315)

• Wait rule with no time can be set and prevents Incidents from being raised (SNC-320)

• Role permissions adjusted to provide access to additional app features (SNC-330/1)

• Alerts not imported to ServiceNow in specific high-security environments (SNC-334)

Version 1.6.0.1

Release Date: 06-Aug-2020

What’s New

Port proxy support for outbound connections
Ability to set ‘Contact Type’ in Incident Creation Rules

Known Issues

• Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

• Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

• In certain scenarios 'Test Connection' does not use the specified proxy (SNC-303)

• In certain scenarios ‘dead’ alert connectors can be created (SNC-100)

Version 1.5.1.0

Release Date: 10-Jun-2020

What’s New

Bugfix release

Known Issues

• Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

• Forwarding status remains as 'Forwarding pending' for a protracted period of time (SNC-280)

Fixed Issues

• Alerts are not marked as completed if they have no corresponding incident (SNC-274)

• Task output does not pass through the entire error if it is especially large (SNC-185)

• Support for low-resolution screens (SNC-268)

Version 1.5.0.3

Release Date: 03-Mar-2020

What’s New

Ability to modify saved discoveries
Wait Rules
Discovery RegEx support
ServiceNow app guided setup
Discovery UI improvements

Known Issues

• Rollup monitors are not reset by 'Allow Resetting Monitor Health State' (SNC-206)

Fixed Issues

• Alert history doesn’t auto-refresh (SNC-250)